This website has been tested with various web browsers and various operating systems, and there are no known issues. If you are having problems using the website, and can use other websites with no problems, please ensure that you have cookies and Javascript enabled.

To change the cookies setting in Internet Explorer, click on Tools, and Internet Options, and then choose the Privacy tab. Click the Default button, or move the slider bar up or down as necessary, and then click on OK.

To change the cookies setting in Mozilla, click on Tools, Options, Privacy, and ensure there's a tick in the Allow sites to set cookies box.

To change the cookies setting in Apple Safari, (cookies are turned on by default), click on Safari in the top left hand corner, choose Preferences, Security, and you can then modify the cookie settings.

To enable JavaScript in Internet Explorer click on Tools, Internet Options, and Security. Choose Custom Level, and scroll down to Active Scripting and ensure that it is enabled. Click on OK to save the changes, and OK to close the browser. Restart the browser for the changes to take effect.

To enable JavaScript in Mozilla, click on Tools, Options, Content, and ensure there's a tick in the Enable Java box.

To enable JavaScript in Apple Safari, click on Safari in the top left hand corner, and choose Preferences. Click on Security and click on Enable JavaScript. Close the window, and the browser. Restart Safari for the changes to take effect.

If you are still experiencing difficulties using this website after enabling cookies and Java, please contact us on 0844 357 0382 and we will try and help you. We are only able to try and resolve difficulties regarding the use of this website, and regret that we are unable to offer technical support for other computer or internet related queries.

If you want to be kept up to date with new additions to our range of mobility products and therapy supplies, you can subscribe to an RSS feed wherever you see the orange RSS square. You can find out more information by clicking on any orange RSS square.

For Example

• To be informed when the Orthopaedic Aids category changes, navigate to the Orthopaedic Aids category, click on the orange RSS icon, and then click on the Subscribe to this feed link.
• To be notified when any category in the Mobility Aids section is updated, click on the Mobility menu, click on the orange RSS icon, and then click on the Subscribe to this feed link.

When you click on the orange RSS icon, you are able to see all the products in that category in alphabetical order. Clicking on a product title link or the green arrow will display the product details.

Once the category has been updated, you will be informed, and will be able to view the feeds that you have subscribed to.

For Example

• If you are a healthcare professional and want to know when the Specialist category has been updated, you can subscribe to the RSS feed.
• If you work in a residential or nursing home, you might want to keep up to date with Elderly Care Activities and by subscribing to the relevant feed, you can.

Only product categories can be subscribed to, rather than individual healthcare products.

Some browsers, such as Internet Explorer 7, Mozilla and Safari, feature built in support for viewing RSS feeds. Using a browser based news reader means that your feeds can be viewed from any computer with a browser that supports RSS feeds.

Other browsers including Internet Explorer 6 do not support RSS and require RSS aggregator or news reader software. Aggregators or news readers download the feed to your computer, rather like an email.

There are many different news readers available and new ones are being produced all the time. Using a search engine to look for "RSS aggregator" or "RSS newsreader" will provide more information about viewing RSS feeds.

If you wish to save a page or product for viewing later on you can do.

If you are using Internet Explorer, choose Favourites and Add to Favourites.

If you are using Mozilla, click on Bookmarks, and Bookmark This Page.

If you are using Safari on a Mac, Click on the + sign to the left of the address bar, and you can add the websites to your favourites.

Simply click on the link in blue to the left of the Product name underneath the product menus, and then you will return to the product category.

For Example

• If you navigation text says Home > Mobility Aids > Homecare > Rise and Recline Chairs > La Z Boy Triumph, clicking on Rise and Recline Chairs will take you back to the list of rise and recline chairs.

You can also use the categories at the bottom of each page to find your way around the website.

If you are registered with the site and logged in then you can save your shopping basket at any time whilst browsing the site, and the products in your basket will be saved in the "My account" section for you to access any time you wish.

Alternatively simply add the individual page to your favourites, and you can access it at any time via your browser.

When you press the Back button after using the search facility, the webpage needs to be reloaded in order to display your search results. Please refresh, or reload the page to return to your search results.

This can be done by refreshing the page by pressing the Refresh button, or F5 in Internet Explorer, clicking the Reload button or pressing ctrl+R, in Mozilla or Apple and R or clicking on the Reload Page icon if using Safari on a Mac. For other browsers, please see the browser documentation. This does not happen if you clicked on a product category rather than by searching for a product.

Hovering over a link will provide information about what the link does. In order to keep the website easy to use, this information is hidden except when the link is hovered over.

For Example

• When you are logged in, and hover over the My Account link, you can see the options available in the My Account section, such as view previous orders and add or remove an address.
• Hovering over the Print Product Details will provide the product name so that you can make sure that you print out the product details you are interested in.

While filling in forms on our site you may well be asked to copy a "Verification Code" from an image into a text box in order to continue. In basic terms, this is so that we can be 100% sure that it is a human being submitting the request to us, and not an automatic program or "robot".

These robots are primarily responsible for filling in forms on a website, but instead of requesting real help they simply fill the comments or question box with SPAM and we are then inundated with electronic junk-mail, something we all want to do with out!

If you'd like to know more about this scheme (commonly known as 'CAPTCHA') please see the Wikipedia information page on CAPTCHA