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Help Section: Privacy Policy

What is a privacy policy?

The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by Handy Healthcare on this website and by using the Handy Healthcare web site generally you agree to this use.

We may use information that you provide or that is obtained by us:
  • To register you with our web site and to administer our web site services;
  • for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on by any of the following methods:
    • email
    • telephone (including automated calls)
    • SMS text message and other electronic messages such as picture messaging
    • post
    • fax
    • or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you. If you do not wish to receive information of such products and services, please tick the opt-out box provided when registering on this website.
  • To administer any prize draws or competitions you may enter.

Use of your Personal Information

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you. We may supplement the information that you provide to us with information that we receive from third parties.

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Disclosure of Your Information

We may give information about you to the following, who may use it for the same purposes as set out above:
  • to employees and agents of Handy Healthcare to administer any accounts, products and services provided to you by Handy Healthcare now or in the future;
  • agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
  • to other organisations for the administration of prize draws or competitions.
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
  • if we have a duty to do so or if the law allows us to do so.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

What do I do if I don't want to receive emails from your mailing list?

If you want to be removed from our mailing list, please send an email to remove@handyhealthcare.com with the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.

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